Terms & Conditions

ABN: 98 008 119 613

1. About these Terms & Conditions

1.1 These Terms and Conditions set out the terms of the agreement between you and Waterbeds Australia. By using this website, you unreservedly accept these Terms and Conditions, including our Privacy Policy, and you agree that your use of this website, including any purchase of goods from it, are subject to the terms thereof.

1.2 These Terms and Conditions cannot be altered without our written consent. We may update these Terms and Conditions when necessary and the current version will always be shown on the Terms and Conditions page of this website. We encourage you to read these Terms and Conditions, and contact us if you have any particular questions. If you do not agree to these Terms and Conditions, you must not use this website in any manner.

2. Use of the website

2.1 You must only use this website in accordance with our Terms and Conditions outlined below.

2.2 To place orders and access some features of the website, like tracking your orders, you must register an account with us. To register an account, you must:
a.) Give us accurate and current personal information including your name, address, phone number, and a valid email address.
b.) You must be at least 18 years of age, and have the ability to enter into a legally binding agreement with us.

2.3 You are exclusively responsible for the activity that occurs on your account (including, but not limited to orders placed using your account), and you must keep your account password protected. We will not take responsibility for any unauthorised activity on your accounts, so keep your account login information protected. We may refer fraudulent, abusive, or illegal activity to the relevant authorities.

2.4 You must not use another person's account without our, and/or the other person's, express permission. If you suspect or become aware of any unauthorised use of your account or that your password is no longer secure, you must notify us immediately and take immediate steps to re-secure your account.

2.5 We do not guarantee that the website will be available at all times and without disruption, arising through issues out of our control.

3. Information given on this website

3.1 This website and its content are subject to copyrights, trademarks and other intellectual property rights. Waterbeds Australia owns all of these rights.

3.2 You must not reproduce, transmit, distribute, sell, amend, publish or otherwise use any of the material on the website.

3.3 Waterbeds Australia endeavours to keep the information on this site up-to-date.

3.4  The information on this website is provided as a guide only. Always seek professional advice before committing to a purchase. For the latest information on our range of products, contact us.

3.5 This website may contain links to third party websites, the content of which is outside our control. Waterbeds Australia accepts no responsibility for the content of websites that you may be directed to from this website.

3.6 Waterbeds Australia reserves the right to change the content of this website at any time, without notice.

3.7 Important: If you are considering one of our waterbeds for medical reasons, consult your medical practitioner for professional advice before committing to a purchase.

3.8 Information about products on the website is based on information provided by third party merchants, suppliers and product manufacturers. Except as required by law (including the Australian Consumer Law) we are not responsible for inaccuracies or errors caused by incorrect information supplied to us or by these third parties.

4. Ordering & Cancellation

4.1 When placing an order, you must hold a valid credit or debit card and register for an account on the website.

4.2 Upon submitting an order to the Website, you agree that you do so subject to these Terms and Conditions current at the date you submit your order. You are responsible for reviewing the latest Terms and Conditions each time you submit an order.

4.3 Your order remains valid as an offer until we issue our Acknowledgement of your order. We shall not be obliged to supply the Product to you until we have accepted your order. We will send you an Acknowledgement with your order reference number and details of the Product you have ordered. Waterbeds Australia reserves the right to decline any order, for any reason (e.g., unavailability of supplies, unusually high freight charges). In this case, we will promptly grant you a store credit or a full refund.

4.4 If you discover that you have made a mistake with your order after you have submitted it to the website, please contact us on 1300 464 144. Please note that we cannot guarantee that we will be able to amend your order in accordance with your instructions.

4.5 An incorrect order can be cancelled by immediately notifying Waterbeds Australia via email or phone message. A $10.00 administration fee will apply in the case of all cancelled orders. If stock has been allocated to your order, a further handling fee of $10.00 per item will apply. If an order has been picked up by a courier, a $25.00 recovery fee will apply if the order can be stopped from being delivered. If your order has already been despatched it must be returned unopened in original condition. A restocking fee of $25.00 will apply. No packing, insurance or freight charges for cancelled orders will be refunded under any circumstances.

5. Refund Rights

5.1 You are not entitled to a refund if you simply change your mind or make a wrong choice- so please choose carefully. Responsibility for selecting the correct product remains that of the purchaser.

You are entitled to a refund if the goods you purchased:
1. are defective and the defect has not been caused by you
2. do not match the description or sample provided by us
3. do not do what they are supposed to do or what we said they would do
As an alternative to a refund, we will exchange, credit or repair goods where possible. The opportunity to apply for a refund under this policy applies only if you return the goods within 7 days of delivery and there is proof that you have purchased the item from us. No returns will be accepted under any circumstances without an RA (return authorisation) number. You must email us and explain your reason for requesting a return. Return approvals will be given an RA number which must be quoted on the outside wrapping of the package. All returns are at the expense of the sender and must be received within 7 days from approval in new & unused condition with original packaging where supplied. Any goods returned without an RA number will not be accepted and will be returned to sender.

6. Delivery & Freight Charges

6.1 Waterbeds Australia will endeavour to have most goods in stock and ready for immediate delivery. Transit times may vary depending on the goods purchased and the delivery location. Your choice of carrier and service will determine your delivery time frame. Regional, rural and some suburban locations may attract longer transit times. If despatch or delivery is subject to extended delays, Waterbeds Australia will endeavour to contact you and offer any available alternative options. All transit times are estimates provided by the freight companies and are outside of Waterbeds Australia's control. Waterbeds Australia will not take responsibility for and delays incurred through the chosen freight service and freight carrier.

6.2 Actual shipping charges for all complete waterbeds, bulky items and cartons will be individually quoted depending on the destination and delivery speed required by the end customer. A personalised shipping link/email will be created and sent to the end customer for every individual order of waterbeds and bulky items, where required. Shipping charges for all items to remote areas may incur additional charges and will be quoted on accordingly. We reserve the right to adjust and pass on all freight charges incurred in delivering orders to their destinations. We will always notify the end customer and await confirmation and payment of any extra shipping charges before sending any orders.